vHelp Shopping allows service users to securely reimburse volunteers for purchases

How vHelp Shopping works

Q&A

❯ Is there a cost to use vHelp Shopping?

Yes there is, our pricing is designed to cater for fluctuating demand, organisations only pay for what they use. Please check out our Pricing Page.

❯ We are an organisation, how can I start using the service?

Please Register your organisation for vHelp Shopping. You can then start adding details of the services users and invite volunteers to join and help. If you have any questions please get in touch with us on hello@vhelp.co.uk.

❯ I am a volunteer can I register to use vHelp Shopping for my neighbour?

Unfortunately we do not manage volunteers, you will only be able to use vHelp if your voluntary organisation are using the service and invited you to sign up.

❯ How do volunteers get reimbursed after completing a job?

When you complete your first job with the vHelp app, you will be asked to enter your bank account details. You will then be reimbursed directly into your bank account when you complete jobs.

Reimbursements can take up to two working days but it often happens quicker.

❯ As a volunteer or a service user registering with you, is my data safe?

Absolutely. Data protection is very important to us and safeguarding data has been a big part of our company from the beginning. We will only use your data for the purpose of this project and not for any marketing purposes. Please read our Privacy Policy for more information on how we manage your data.

❯ Can I register a service user who needs support directly with vHelp?

As we don’t provide or manage volunteers ourselves, all service users should be registered through the organisation providing them with support. We register the charity/group that manage the volunteers and they usually invite and add the service users.

❯ Would the service user (person needing support) need to use the app?

Not at all. They will need support to register for the service which is a one-off activity and they will be ready to be supported. They get the help they need through their normal communication channels with their charity or support group, by calling or emailing them.

The charity coordinator will then assign a volunteer and approve any payments submitted by the volunteer before they are processed.

❯ A local charity has registered my dad with vHelp. How do I know his card details are safe and he isn’t getting over charged?

There are few precautions we take:

• The volunteer will not have access to the card. They will only be able to complete a job and request a charge to the registered service user card. This happens when the charity’s volunteer coordinator assigns them a job, or approves a job they created to support this service user.
• If you register a family member to be a service user with vHelp, you will get an option to be notified of charges to their card. If you tick the box to receive email notifications, you will get emailed every time a charge takes place, informing you of the job details and the amount charged so if you have any concerns you can speak to the charity or call us.
• vHelp systems and team also keep an eye on transactions and flag any unusual activities to the charity and follow up.

Contact Us

If you need assistance, we're here to help

hello@vhelp.co.uk

020 7117 2097

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